AREAS OF RESPONSIBILITY

Our work is fast-paced and, while the primary areas of responsibility are as follows, we value adaptability and a collaborative mindset.

Content management and CMS Administration

• Administer our and microsites as per established governance model
• Take ownership of WordPress, the CMS system used to manage web pages and content
• Coordinate and execute content changes and updates with the Communications team and content owners
• Coordinate and collaborate with Communications team, product marketing managers, and content owners to develop web copy and other content
• Schedule and conduct regular reviews with Technology and Communications teams, and content owners, regarding content consistency and page performance
• Work with our Channel Manager to monitor website effectiveness and user engagement using existing analytics capabilities – Google Analytics & Hotjar. Optimize the website based on data-driven analysis. Research and implement additional analytics capabilities as needed.
• Administer all technical updates to websites. Periodically review, update. and test WordPress version, PHP, WordPress plugins, API integrations, hosting and Cloudflare setup, and custom codebase to ensure there are no cybersecurity vulnerabilities or technology obsolescence
• Collaborate with the Communications team to ensure SEO-related considerations and best practices are followed and appropriately implemented.
• Research latest technology developments and stay up to date with organizational priorities to ensure our CMS systems are utilizing the appropriate technology stack
Project Management
• Lead projects related to enhancing our web presence
• Collaborate cross-functionally to determine requirements and drive projects to completion.
• Complete most small projects in-house
• As necessary for larger projects, assess, engage, and manage external vendors and collaborators, including, but not limited to designers, developers, user testing participants, and data migration and copy editing contractors
company knowledge: Optimizing the content of the website and making strategic web communications decisions requires a nuanced understanding of our Standards and standards-setting process, which can be obtained by reading recent company literature and our Standards

QUALIFICATIONS

• Commitment our mission
• Enthusiasm for entrepreneurial startup environments and collaborative work style
• High energy, positive, “can-do” attitude, flexibility, teamwork, and a high degree of initiative
• Execution-oriented, able to get things done quickly and accurately
• Strong process orientation; ability to see how to improve things
• 3+ years of experience of content production and web administration. Strong knowledge of WordPress and/other CMS platforms, Javascript & CSS is preferred
• Undergraduate degree (BA) required. Concentration in Technology or English preferred
• Superior analysis skills, including technical aptitude and ability to comprehend and synthesize complex information
• Excellent writing skills across a range of formats and audiences
• Proven ability to manage competing priorities and deliver to strict deadlines
• Demonstrated commitment to high professional and ethical standards and a diverse workplace