The Business Analyst is responsible for analyzing business needs and processes for our communication service provider customers, interfacing directly with the customers and proposing solutions that meet their needs.

Key Responsibilities:
Analyzes and documents business and technical requirements
Advises customers based on digital/CX capabilities and best practices, leveraging reuse and ensuring high business value
Provides and designs, based on pre-defined solution architecture, an integrated high-level solution that fit customer’s business & operational needs.
Effectively participates in and/or leads reviews with stakeholders, applying knowledge and experience and providing technical perspective and support
Performs demonstrations of solutions to users.
Responsible for communicating the solution to customers’ business and/ or IT personnel, explaining the details of new solutions and their impact on business processes and ensuring that the customer understands the solution.
Follows up on solution design issues in his/her domain until solution is signed off and supports the resolution of configuration/ implementation-related issues if and when they arise (for example, overseeing ordering processes across various customer types and products, leading all product catalogue models and designs, etc.).
Prepares solution-related documents and specifications; May also configure the solution, and create, execute and maintain test plans when applicable.
Identifies solution gaps and recommends enhancements to the development/architecture teams.
3 reasons why you should apply for this role!
You’ll have an opportunity to be in a team who is building the next generation of Digital services and tools.
You’ll be joining a dynamic and growing team where your voice can make a big impact.
You’ll be engaged in a wide range of activities working with both internal and external customers.
Critical Experience and Skills:
2+ years experience in business / system requirements gathering and analysis in web / mobile solutions
Outstanding English writing skills are an absolute necessity (samples my be requested as part of the interview process)
Strong Agile methodology skills- identifying epics, writing business requirements as user stories – Mandatory
Previous knowledge with gathering business requirements for eComm and self-service portals is an advantage
Jira Agile a plus
Experience providing solutions in the telecom industry and/or IT market is a plus
Degree in Computer Science, Industrial Engineering & Management, Information Systems or similar field strongly desired